Troubleshoot Browser Issues
Troubleshoot Browser Issues
As college students, you rely heavily on your web browsers for research, online classes, and staying connected. If you are having trouble with slow-loading content, on Canvas or other websites, it may be an issue with your internet browser. Try one of these fixes.
Try Clearing Your Cache
Over time, your browser's cache—a collection of temporary files, images, and data—can become cluttered. This can lead to slower performance, loading issues, and outdated content. Clearing your cache regularly can help troubleshoot these problems, ensuring a smoother and more efficient browsing experience. Below are simple steps for clearing the cache on the most popular browsers.
Links to Directions for Clearing Popular Internet Caches
Google Chrome - Clear cache & cookies Links to an external site.
Microsoft Edge - How to manage and clear your cache and cookies Links to an external site.
Safari - note that Canvas does not recommend using Safai
Try Updating Your Browser
Keeping your browser updated is a simple but important task to ensure you get the best performance and security while navigating the web. Sometimes issues with Canvas and other resources can be fixed by making sure you ahve the newest version of your brwser. Below are the steps to update the most popular browsers.
Links to Directions for Updating Popular Browsers
Update Google Chrome Links to an external site.
Microsoft Edge update settings Links to an external site.
Update to the latest version of Safari Links to an external site. - note that Canvas does not recommend using Safari
Try a Different Browser
If you encounter issues in Canvas or other websites like slow loading times, broken links, or unresponsive features, switching to a different browser might be the solution. Canvas recommends using Google Chrome or Microsoft Edge for best results.