Student FAQs

How do I get help with Canvas?

In the boxes above you will see information about your Canvas Support options. You can open a chat window with an actual support tech, call the support hotline to speak to a support tech in person, or open a support ticket. Note: Chatting or telephoning with a support tech automatically opens a support ticket.

Why don't I see my course in Canvas?

After you register for a course in WebAdvisor, it takes up to 12 hours to see the course in Canvas.  If you still don't see it, contact your teacher.  It's possible your teacher needs to publish the course.

How can I change my name?

If you want to change your first name in Canvas, complete the Change Canvas Display Name form Links to an external site..  For official last name changes, contact Admissions and Records.

How do I close announcements on my Dashboard?

Click on the X displayed on the top right corner of the announcement box.

Where can I learn more about Canvas?

• • • Cuyamaca - Learn Canvas course for students to learn more about using Canvas.
    • Grossmont - Passport to Canvas Course. Earn badges as you learn more about using Canvas.

Faculty FAQs

To access the forms referenced in the FAQs, please visit the Forms page for the college where you are teaching

• Cuyamaca Forms
• Grossmont Forms

Why don't I see my course on the Dashboard?

To change the courses that show up on your Dashboard, click Courses and then All Courses to see them all.  Then star your favorites to control which courses show up on the Dashboard.  You can click and drag course cards on the Dashboard to rearrange them.

How can I add or remove a user (TA, tutor, evaluator, etc.)?

Some users can now be added and removed by instructors. See GC Canvas Resources or CC Faculty Resources for more information. For users you cannot add/delete, complete the Add a User or Delete a User form located on the Canvas Forms page for your college (linked above).

How can I create a new Canvas shell ?

Instructors can now create course shells. See GC Canvas Resources - Create a Sandbox or CC Faculty Resources - Create a Sandbox for more information. 

How can I merge multiple sections into one Canvas shell ?

Merging (called Cross-listing in Canvas) is helpful for instructors who teach several sections of the same course and want to manage the course in one container. Cross-listing must be done before courses have any content or student work.   To request cross-listing, complete the Cross-list (Merge) Courses form located on the Canvas Forms page for your college (linked above).

How can I request a new LTI/app for my Canvas courses ?

Cuyamaca - How to add an LTI to a Course   

Grossmont - Form and information is located on the Grossmont Forms page linked above.

When will course containers be built for the next semester?

Course containers are usually built according to the following schedule. Recheck for your containers after these dates. If you do not see your course containers after these dates, the district will be well aware of the issue and the problem should be corrected quickly.