Getting Help

First Step - Be Your Own Learning Advocate!

Be Solution Orientated

Google it, watch YouTube videos, and get to know your Canvas Guides. The Internet and guides are available to you 24-hours-a-day, 7-days-per-week.

Double Check Unit Resources

Look back through course content to look for solutions.

Modify Your Notification Settings in Canvas

Canvas allows you to customize when and where you receive announcements and other messages sent to you from the facilitators. Be sure you set your notifications so that you have timely updates from the course.

Read Inbox Messages and Announcements

Inbox messages and course announcements contain important information about the course, but they also have content tailored to the unit, and often to the needs of this particular course. Take the Inbox messages and announcements seriously--they really help!

Let Me Help You Find the Answer

Still stuck?

When you need help, I know your frustration level rises. I'll do my best to use my experience to anticipate when and where you will need my help and provide opportunities for getting rapid feedback in the course. You can reach out to me, letting me know what the issue is and what you have done to find a solution. The more details, the better. With effective communication, we will find success.

Personal question or emergency? Contact me

If you have a time-sensitive, personal question, your best bet may be to contact me using the Canvas Inbox. The easiest way to get a message to to use the Canvas Inbox. From the Canvas Navigation Pane, click on "Inbox" to access your Canvas conversations. Or, simply click on the "Help" icon. A dialogue box with a series of help options will open. Most messages are returned within 24 hours, Monday through Friday when the college is in session.

Meet with the Instructor

Office hours are a great way to clarify what is needed for success. Sometimes written instructions, video tutorials and Inbox conversations are not enough.